When Overland-Tandberg ceased operations, every OEM warranty and service contract went with it. MagStor restores full onsite maintenance for your NEO & NEOxl libraries — next-business-day field service, genuine parts, and SLA-backed contracts.
MagStor has supported Overland and Tandberg tape libraries in the field for years — with exclusive access to the original engineering and service assets. When the manufacturer closed its doors, we kept the expertise.
The 2025 Overland-Tandberg closure voided every OEM service contract. We replace that gap with SLA-backed onsite contracts and a full MagStor warranty on covered hardware.
Technical triage by our support team, then a field engineer dispatched to your site with the right parts — repairs and replacements closed out to your contracted SLA.
We maintain a supply of critical OEM-grade spares and ship validated firmware updates — so your library runs to factory spec, not on guesswork.
From a single firmware question to a full onsite drive replacement, MagStor ServiceCare keeps your Overland and Tandberg archive infrastructure running — without the original manufacturer.
From single-drive autoloaders to multi-drive enterprise libraries — if it carries the Overland or Tandberg badge, we maintain it.
Plus all earlier NEO series and Tandberg-badged variants — not sure if yours qualifies? Just ask.
An annual onsite contract that replaces your lapsed OEM warranty.
Per-incident diagnosis and repair when you need it — no contract required.
Tell us your library model and we'll build a coverage plan that keeps your archive protected — onsite, on time, on spec.